We ship to all countries. Not all countries are possible in the courier option. In the courier option we do not offer south and middle Amerika and Russia.

You can certainly send clothes and other items purchased abroad however just as when you arrive at any airport, do be aware the customs authority reserves the right to charge local duty and taxes on any imports of items purchased abroad (but customs would not know this if it is not in the original wrapping or if the tags are removed).

If you have been tempted by cheap counterfeit goods abroad, these must not be included in your shipment, if your bag is found to contain counterfeit goods they will be removed and destroyed by customs, you may also face prosecution.

Loose batteries of any kind must not be included in luggage.

Lithium batteries can only be sent when they are securely installed within small electrical devices such as phones, tablets and laptops. It is permitted a maximum of one such item per shipment, the battery power must also be less than 100Wh (Watt Hours) and the weight of the electrical device with the battery installed must not exceed 5kgs.

Lithium batteries must not be sent if the electrical device or battery itself is known, or suspected, of being damaged or defective. Any products containing Lithium batteries which have been recalled from a retailer or manufacturer for any reason must also not be sent.

Strict security protocols exist surrounding the shipping of batteries within unaccompanied luggage and any person or company identified as the shipper on the supplied shipping documents is legally responsible to ensure 100% compliance with the above information. Failure to do so may result in the bag being removed from transit by regulatory authorities.

Some countries take the above policy further and prohibit th

Musical instruments such as guitars should be prepared for transit within the manufacturer’s guidelines. In the first instance this may include steps such as de-tensioning strings and providing additional support for areas such as a guitar’s neck within the case. You should also ensure the instrument fits snuggly within the case and take care to pad and protect any vulnerable areas.

Once your instrument is secured within its hard case (soft gig bags are not appropriate), the case should then be placed inside a sturdy box with suitable packaging materials suspending the instrument case within the box. The packaging material is crucial as this will absorb the shock as your box slides down sorting chutes.

Your musical instrument will travel on automated belts and slide down sorting chutes, the automated network cannot read labels such as ‘This way up’ or ‘Fragile’ and as such you must ensure your instrument is thoroughly packaged for this method of transport.

Musical instrument cases are typically simply polystyrene covered with canvass or plastic, these cases are designed to carry your instrument, not to ship it.

If you choose to send a musical instrument without placing it in a box, please be aware when a case slides down a sorting chute the case will provide little shock absorption and the case or instrument may be damaged and no claim for damage can be considered.

If your instrument is sent packaged in any other way please ensure your specialist musical instrument or travel insurance has you fully covered.

Most countries offer a generous allowance for ‘Used Personal Effects’ and therefore no duty or tax will be due in the majority of cases. Some countries will require further information such as passport copy or flight information in order to confirm the status of a consignment as used Personal Effects and relieve the shipment of fees.

Customs clearance can vary based on what you are sending, your personal circumstances and the route on which you are travelling, we recommend you check with the destinations customs authority, if you have any queries regarding duty or tax amounts that may be applied.

You do not need to be there, but someone needs to hand over the shipment and documentation.